Senior Manager- Client Support FINVASIA CAREER

2.0 - 8.0 years

0 Lacs

punjab

On-site

As a Senior Manager of Client Support, you will play a vital role in leading and elevating our client support team. Your primary responsibility will be to oversee daily client support operations, ensuring the delivery of exceptional customer experiences, and driving continuous improvement initiatives. The ideal candidate for this role will have a proven track record in managing client support teams, resolving complex client issues, and collaborating with cross-functional teams to enhance customer satisfaction and loyalty. Your key responsibilities will include leading, managing, and inspiring a high-performing client support team to deliver outstanding service and exceed client expectations. You will also be responsible for developing and implementing strategies to streamline support workflows, continuously improve customer experience and service delivery, and take ownership of escalated client issues to ensure timely and effective resolution while maintaining positive client relationships. Additionally, you will analyze client support data and trends to identify opportunities for process improvements, training, and resource allocation. Working closely with departments such as product, sales, and marketing, you will address client needs and feedback to ensure alignment and a holistic approach to customer success. Monitoring and enforcing adherence to service level agreements (SLAs) and key performance indicators (KPIs) will be crucial in ensuring that team goals are consistently met. You will also provide ongoing coaching, mentoring, and professional development to support team members, fostering a culture of growth and high performance. Acting as a voice of the customer within the company, you will provide insights and feedback to improve products, services, and overall customer satisfaction. The ideal candidate for this role will have 8+ years of experience in client support or customer service, with at least 2 years in a leadership or managerial role. Strong problem-solving, communication, and leadership abilities, along with experience in client support tools, CRM systems, and other service management software, are essential. The ability to manage multiple priorities in a fast-paced environment while maintaining high standards of service, analyze performance metrics and customer feedback to implement continuous improvements, and a passion for delivering exceptional client experiences with empathy and professionalism are also key qualifications for this role.,

Posted 1 day ago

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Senior Consultant, NetSuite | India Operations Myers-Holum

3.0 - 8.0 years

0 Lacs

karnataka

On-site

Myers-Holum is expanding operations to Bangalore, India, and is actively seeking an experienced Senior Consultant to play a pivotal role in the expansion of the India Practice. As a Senior Consultant with 5+ years of end-to-end NetSuite implementation experience, you will be leading projects from discovery and requirements gathering to training and deployment. Working alongside other organizational leaders such as Managers and Solution Architects, stakeholders will rely on you for project-related queries and creative solutioning. This role provides an opportunity to progress into a Principal Consultant role, a stepping stone towards a leadership position within the organization. Your responsibilities will include leading full-cycle NetSuite implementation projects, translating complex business requirements into technical designs, and engaging in solution delivery throughout all project phases. Conducting fit/gap analysis, developing wireframe and schematic diagrams, and collaborating with the in-house development team for custom solutions will be key aspects of your role. Additionally, you will contribute to internal initiatives, provide client advocacy, and continuously enhance your NetSuite product skills. To qualify for this role, you should have a minimum of 3 years of consulting or industry experience, hands-on functional NetSuite ERP implementation experience, and relevant certifications such as NetSuite ERP Consultant and NetSuite Certified Administrator. A background in finance/accounting, consulting, and advisory services, along with expertise in NetSuite technical capabilities, is essential for success in this role. As an MHIer, you can expect a collaborative environment where you can shape your future and positively influence change for customers. The company's commitment to curiosity, humility, and resilience fosters a culture of growth and development. Myers-Holum offers stability, growth opportunities, access to cutting-edge technology partners, and a supportive structure that values its employees" well-being. Benefits of joining Myers-Holum include access to training, career growth opportunities, full medical insurance coverage, and a remote working option. The interview process is efficient and tailored to showcase your strengths and career aspirations while determining mutual fit. Expect touchpoints with the recruiting team, team leads, managers, and executive leadership to ensure a comprehensive evaluation and decision-making process. Join Myers-Holum on its journey of growth and innovation, and be a part of a company that values its people and fosters a culture of continuous learning and development.,

Posted 5 days ago

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