Claims Processing Associate

Job Title: CRM Helpdesk – Claim Processing Executive (Health Insurance)
Company: Watch Your Health (Deployed at ICICI Lombard)
Location: Mumbai – Onsite
Experience Required: Minimum 6 months in Health Insurance
Qualification: Graduate
Employment Type: Full-time
Salary: ₹18,000 – ₹22,000 per month

About Watch Your Health
Watch Your Health is a leading health-tech company that uses technology and data analytics to drive preventive healthcare and wellness engagement. We partner with insurance companies, corporates, and healthcare providers to deliver innovative digital health solutions that promote healthier lifestyles.

Role Overview
We are hiring a CRM Helpdesk – Claim Processing Executive to support employees of corporate clients with health insurance claim-related queries and documentation. The role involves handling customer interactions, coordinating claims, and ensuring seamless service delivery.

Key Responsibilities

• Act as CRM implant at the client location for claim support
• Assist employees with claim submission, tracking, and policy-related queries
• Drive usage of the claims mobile application and guide users on process steps
• Serve as the single point of contact (SPOC) for allocated corporate accounts
• Handle inbound calls, emails, and escalations professionally
• Collect, verify, and dispatch claim documents as per corporate/insurer requirements
• Coordinate with ICICI Lombard internal claims teams for smooth cashless & priority processing
• Follow health insurance policies, regulatory guidelines & data confidentiality norms
• Travel between corporate branches twice a week for customer support

Skills & Requirements

• Minimum 6 months experience in the health insurance industry (mandatory)
• Strong knowledge of health claims and policy coverage
• Excellent English communication skills—written & verbal
• Good customer handling, coordination & documentation abilities
• Proactive, organized, and detail-oriented
• Willingness to travel locally for client support

How to Apply
Share your updated resume at [email protected]

or WhatsApp 7400103739

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person