Claims Process Associate

Claims Process Associate

Job Title: Claims Process Associate

Company: Sudhanand Business Solution Pvt. Ltd. (An entity of Sudhanand Group)
Location: Mysore, Karnataka (On-site)
Job Type: Full-time

Work Schedule:

• Day Shift: Monday to Saturday, 9:00 AM to 6:00 PM
• Night Shift: Monday to Friday, 6:00 PM to 3:00 AM

Job Summary:

The Claims Process Associate is responsible for investigating, evaluating, and settling residential property damage claims under homeowners insurance policies. This role ensures that each claim is processed in alignment with company policies, industry standards, and regulatory requirements while maintaining a high level of customer service and operational accuracy.

Key Responsibilities:

• Review and process property insurance claims from First Notice of Loss (FNOL) to resolution using ImageRight and other tools.
• Determine coverage and liability in accordance with policy terms and relevant laws.
• Accurately estimate damages using appropriate software such as Xactimate.
• Maintain detailed and organized documentation of claim files, correspondence, and decisions.
• Communicate effectively with clients, vendors, adjusters, and internal departments.
• Identify and escalate potential fraud or suspicious activity.
• Ensure compliance with internal workflows, customer service benchmarks, and regulatory standards.
• Prioritize and manage multiple claims simultaneously while meeting deadlines.

Qualifications:

• Bachelor’s degree preferred (in Business, Insurance, or related fields).
• 2–5 years of relevant experience in property claims handling.
• Proficiency in claims management systems and estimating tools (e.g., Xactimate).
• Strong analytical, negotiation, and decision-making skills.
• Excellent written and verbal communication abilities.
• Attention to detail and the ability to work independently.
• Familiarity with U.S. homeowners insurance policies and regulatory environment is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Work Location: In person