City Operations Manager, Bangalore

As a Bengaluru based meat and seafood company, founded in 2015 by Abhay Hanjura and Vivek Gupta, Licious takes pride in being India's most successful D2C food-tech brand, serving over 32 lac customers in 20 cities with fresh and de-licious products. **Role Overview:** As an operational leader at Licious, your responsibilities will include overseeing the day-to-day operations of multiple Last Mile Hubs in Bangalore. You will develop and implement strategies to optimize performance, manage a large team, ensure a customer-centric approach, and drive business growth through process improvements and stakeholder management. **Key Responsibilities:** - Oversee day-to-day operations of multiple Last Mile Hubs in Bangalore - Develop and implement operational strategies to optimize performance - Lead, mentor, and manage a large team of hub managers, delivery executives, and support staff - Ensure a customer-centric approach in all operational activities - Analyze business metrics and identify opportunities for cost optimization and efficiency improvements - Identify and implement process improvements to streamline operations - Collaborate with other departments and stakeholders to ensure seamless operations **Qualifications Required:** - Bachelors degree in Business Administration, Operations Management, or a related field. MBA is preferred - Minimum of 3+ years of experience in operations management, with a focus on last-mile delivery or e-commerce logistics - Proven experience in leading and managing large teams - Strong understanding of e-commerce, D2C, Q-commerce, and food aggregator business models - Strong customer orientation and understanding of CX principles - Proficiency in using technology and data analysis tools By joining Licious, you will be part of a dynamic team that is passionate about delivering high-quality products and exceptional customer experiences. Your role will be crucial in driving operational efficiency, customer satisfaction, and business growth.,