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Home
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Shiprocket
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City Manager - Retail Ops

City Manager - Retail Ops

1 - 6 years

|

4 - 7 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

Retail Operations Store Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Provide Daily, Weekly and Monthly Performance Metric view to Stores, RM and Leaders
Act as Liaison between Clients (Stores) and Tech or Business Account Manager to help get issues resolved within SLA
Have handled store operations and knowledge about retail industry.
Design & Deliver scheduled and on demand training programs for store staff on product and process knowledge
Must have the ability to collect and analyse information, problem-solve, and help stores achieve their business KPIs
Manage new store onboarding along with Tech team.

Preferred candidate profile:

Cross Functional Collaboration:
Liaising with various functions within the organisation to ensure issues and tickets are resolved within SLA
Account/ Stakeholder Management:
Must have the ability to manage various accounts for the assigned region so that customer experience is enhanced, and business is upscaled.

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