Job Description

Designation: City Lead - Operations Department: Operations Position Goals & Objectives : Provide support in all trades and services to effectively maintain various buildings and continually reduce defects Increase operational effectiveness and efficiency of buildings and infrastructure Illustrate the Smartworks core values and strive to achieve our mission Manage portfolio facilities partners dedicated to your portfolio Maintain Portfolios SLA’s Key Roles & Responsibilities: Work with the facility management partner to ensure all soft services such as facility upkeep maintenance of security and Housekeeping Prioritize daily facility issues and effectively delegate responsibilities Oversee maintenance-related procurement requests Project-manage portfolio large-scale maintenance projects Negotiate and maintaining facilities service contracts including MEP, Janitorial, Pest control and F&B Develop and oversee all Preventative Maintenance Programs Solve escalated maintenance requests submitted via ticketing system Drive SLAs to 95% Manage assignees/staff performance Identify and act on Facilities’ categories with recurring SLAs below 75% Facilitate the purchase of emergency items. Meet KPI targets within the portfolio set by Facilities & Operations Head India. Participate in building opening Hand Over and Punch List completion Skills & Qualification Required 8 plus years’ experience in overseeing the maintenance function for multiple locations Experience managing multiple vendor partners and buildings across the cities Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution network Experience in HVAC systems a plus - Excellent communication skills across multiple staffing levels Demonstrated ability to source vendors, equipment and materials The ability to build relationships and work cross functionally in a high paced environment