Cisco Contact Center Administrator

4 - 5 years

4 - 9 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a skilled Cisco Contact Center Administrator to manage and optimize our contact center operations. The ideal candidate will have extensive experience in Cisco systems and a strong background in troubleshooting and system administration.

Responsibilities

  • Manage and configure Cisco Contact Center solutions, including hardware and software components.
  • Troubleshoot and resolve issues related to Cisco Contact Center applications.
  • Monitor system performance and ensure high availability of contact center services.
  • Collaborate with cross-functional teams to implement new features and enhancements.
  • Provide technical support and training to end-users and team members.

Skills and Qualifications

  • 4-5 years of experience in managing Cisco Contact Center solutions.
  • Proficiency in Cisco Unified Contact Center Express (UCCE) and Cisco Unified Communications Manager (CUCM).
  • Strong understanding of VoIP technologies and protocols such as SIP, H.323, and RTP.
  • Experience with Cisco Call Manager and IVR systems.
  • Knowledge of networking concepts, including LAN/WAN, firewalls, and VPNs.
  • Ability to troubleshoot and resolve technical issues in a timely manner.
  • Excellent communication and interpersonal skills.
  • Cisco certifications related to Contact Center (e.g., CCNA, CCNP) are a plus.

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Teamware Solutions

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Chennai Tamilnadu

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