Circle Account Manager

Role & responsibilities

The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following:

• Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
• Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
• Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and comprehensive collection of dues
• Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carryout timely resolution of collections related issues (through credit / debit notes, where required).

Collections

• Ownership of 100% collection as per Monthly Target
• DSO and Aging of outstanding
• Red flag any issue anticipated to have adverse impact on timely collection of dues.
• Internal customer on boarding for the support required in terms of timely collections.
• Adherence to Collection Process and Escalation Matrix.
• Carry out timely resolution of collections related issues. Where required, ensure that resolution of issues through a credit note / debit note is completed within 180 days of billing

Customer Engagement and Sales Funnel Generation

• Circle account management for MNO and ISP at N-1 level
• ZBM relationship management / BSNL SSA level mapping
• Driving Customer satisfaction across MNO team
• Sales and Revenue target achievement for Anchor/ Colo for the respective account
• Sales Funnel generation
• Customer DPR reporting
• Internal reporting Account Wise
• Validation of customer inputs in SR, SO, RFAI for ER
• Reconciliation with customer and coordination with ER

Dispute Resolution

• Accurate reporting of Outstanding & Billing Disputes
• Mitigation & Resolution of billing disputes in a timely manner

Engagement with Circle Level Client Stakeholders

• Strong Customer Relationship & Business Engagements.
• Daily / Weekly interactions with Operator execution teams at Circles.
• Drive C-SAT process at circles and own continuous improvement plan internally & externally.
• Manage issues raised by OPCOs that impact New Business & Collections
• Create Customer delight across the spectrum of external stakeholders

Accurate Market Intelligence & Timely Information Sharing

• Monthly Market Share Analysis & Reporting
• Order Win / Loss Analysis
• Engagement with the Operator teams for emerging requirements and business trends

Preferred candidate profile