About Spice Advisors: Spice Advisors is a dynamic and growing restaurant consulting firm focused on helping restaurant businesses thrive in the competitive world of dining and delivery. Specializing in optimizing restaurant operations through platforms like Swiggy and Zomato, we help our clients boost their performance, drive growth, and elevate customer experiences. We are passionate about supporting restaurant owners with expert guidance and providing them with solutions tailored to their unique needs. Position Overview: We are seeking a highly motivated and dedicated Client Relationship Manager to join our team. The ideal candidate will be the liaison between Spice Advisors and our restaurant clients, ensuring their satisfaction, addressing concerns, and assisting in achieving their business goals. The role requires proactive communication, problem-solving skills, and a customer-centric approach to managing client relationships effectively. Experience in hotel or restaurant management is highly desirable. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with restaurant clients, ensuring their satisfaction with our services. Act as the primary point of contact for all client inquiries and concerns. Problem Solving: Understand client issues related to dining and delivery operations, especially on Swiggy and Zomato, and provide solutions by coordinating with the internal Spice Advisors team. Client Support: Regularly communicate with clients to monitor satisfaction, track progress, and identify areas for improvement. Internal Collaboration: Work closely with our internal teams (marketing, menu engineering, strategy) to ensure timely resolution of client issues and align efforts to meet client expectations. Client Reporting: Prepare and present regular reports to clients on key performance metrics (KPIs) and business insights, outlining performance improvements, issues, and opportunities for growth. Onboarding and Training: Assist in onboarding new clients, providing them with the necessary tools, training, and guidance to ensure they are set up for success. Feedback Collection: Collect feedback from clients to improve our services and adjust strategies as needed. Market Trends: Stay up to date with the latest trends in the restaurant industry and delivery platforms to offer proactive recommendations to clients. Skills and Qualifications: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Previous experience in account management or customer-facing roles (preferably in the restaurant or hospitality industry). Experience or familiarity with Swiggy, Zomato, and other online delivery platforms is a plus. Excellent communication skills (verbal and written) with the ability to engage effectively with clients. Strong problem-solving abilities and attention to detail. Ability to multitask, manage priorities, and work under pressure. A customer-centric mindset with the ability to build strong relationships with clients. Knowledge of restaurant operations, including service, kitchen management, and online delivery processes is highly preferred. Prior experience in hotel or restaurant management is a significant advantage. Why Join Spice Advisors? Impact: Work on high-impact projects that shape the future of businesses in the food and beverage sector. Collaboration: Be part of a talented and collaborative team where everyone contributes to success. Growth: Opportunities for professional development and growth within a rapidly expanding firm. Culture: Spice Advisors values work-life balance, open communication, and a supportive work environment.

URGENT HIRING : MENU Strategist ( MUST READ JOB DESCRIPTION ) About Spice Advisors: Spice Advisors is a restaurant eCommerce consulting firm dedicated to helping restaurants grow their business on platforms like Swiggy and Zomato. We partner with restaurant brands to optimize their online presence, analyze performance, and drive growth. About the Role If you’ve ever spent too long reading a menu, mentally renamed a dish while waiting for your order, or thought “This could definitely sound better on Zomato,” you’re one of us. At Spice Advisors, we’re building the future of food brands—and menus are where a lot of the magic begins. As a Menu Strategist, you’ll work with some of India’s most exciting restaurant concepts to shape how they show up on Swiggy, Zomato, in-store, and across digital platforms. You’ll help craft everything from killer dish names to full-blown menu structures that actually sell. This isn’t a copywriting gig or a food styling job—it’s a full-time role where branding, strategy, content, research, and a sharp sense of taste collide. What You’ll Do Build menus that convert – Structure and rewrite menus for online platforms and physical formats with high-performing names, categories, and descriptions. Research food trends and market dynamics – From street snacks to luxury dining, you’ll deep-dive into what’s working across the ecosystem. Create brand-aligned menu experiences – Translate tone of voice and brand story into dishes and categories that feel right. Apply basic SEO logic – Understand search behavior on food delivery apps and apply it to category and item structuring. Collaborate across functions – Brand, operations, strategy, design—menu thinking touches them all. What We’re Looking For Strong writing skills—clear, creative, brand-sensitive A natural interest in food and restaurant culture Some experience with menus, branding, content, or copy Comfort with basic tools like Google Sheets, MS Excel Bonus points if you’ve worked on Swiggy/Zomato menus or understand delivery app logic Curiosity, attention to detail, and a solid sense of visual balance What You’ll Get A front-row seat to India’s fastest-growing F & B brands The chance to work on menus that actually go live and drive real business Learning across brand, design, strategy, and digital Mentorship from one of the most seasoned F & B brand teams in the country A fast-moving, fun, food-obsessed environment with space to grow