Chief Operating Officer (COO)

CHIEF OPERATING OFFICER (COO)

(3 STAR HOTEL)

Job Description

We are looking for CHIEF OPERATING OFFICER in our TIRUPPUR / COIMBATORE, 3 STAR HOTEL. The responsibilities shouldered would be technical, commercial, and administrative in nature, including.

Designation: CHIEF OPERATING OFFICER

Qualification: Any UG / PG / Engineering Graduates + MBA Hotel Management / Hotel industry qualification is added advantage

Gender: Male / Female Candidates

Experience: 15 to 20+ Years of Experience.

Job Location: Tirupur, Tamil Nadu

Job Type: Full Time | Permanent Job

Working Time: 9:30am to 7:00pm

Roles and Responsibilities:

Key Responsibilities of COO

• TO BE THE CHANGE AGENT
• Operational Excellence & Service standards
• Develop, implement & monitor brand service standards (in Group of Hotels) to ensure consistency in Guest Experience
• Improve Online ratings, & Strengthen Service Recovery process
• Daily & Weekly Review Mtgs & Review of MIS w / Unit Heads
• Weekly Business Review Mtg & Monthly MIS Review with Mg Director -
• Property Rounds - w / Unit Head, HK & Engineers, Managers | upgradation plan -rooms & public areas
• Monthly Calendar - F&B Promotions, Room offers Review Mtgs -with Digital Mktg Agency
• Meeting Corporates & Key Clients
• Build a performance driven culture| half yearly appraisals | reduce attrition & increase retention
• Create Mission Statement | Focus on Organisation Values | Monthly L&D Calendar |Attend TH Mtgs | Introduce Industry Standards
• Statutory Compliances | Food Safety Standards are met

Profile of COO

• Experience 15 - 20 years+ in the Hospitality Industry
• Have worked as Cluster GM | Regional Operations Head |Leadership Roles for a minimum of 5 years in the mid economy chains as Lemon Tree, Fortune, Sarovar,
• Age Group - 40 + years & have the mindset to work & align with the Owner - (be his Business Partner)
• Prior experience in Implementing Brand Standards
• Proven track record in driving Rev PAR, F&B Revenues
• Designing Guest Service Standards
• Exposure to Digital Marketing & Revenue Mgnt
• Financial Management Skills, Guest Centric Approach
• Change Manager | Strong Communicator |Hands on Leader
• Languages - English & Hindi - Knowledge of Tamil would be an advantage
• In Charge of 3 Hotels in the mid economy segment -
• Reporting - To Managing Director
• Furnished Accommodation
• Local travel - Company Car & Petrol Allowance

Job Types: Full-time, Permanent

Pay: ₹1,800,000.00 - ₹3,000,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person