Chief Manager/ Senior Manager Customer Communication Specialist

The Chief Manager/Senior Manager Customer Communication Specialist at Tata AIG General Insurance Company Limited in Goregoan, Mumbai will be responsible for driving end-to-end customer communication campaigns across various product and service touchpoints. The ideal candidate should have a strong background in managing content programs within large matrixed organizations or strategy consulting environments, with a customer-first mindset and a strategic approach to communications. Key Responsibilities: - Leading communication governance to ensure consistency, compliance, and quality across channels - Contributing to and supporting content strategy aligned with business and customer objectives - Partnering with cross-functional teams to identify and execute new communication opportunities - Applying principles of UX and information architecture to improve content effectiveness Requirements: - 6-10 years of experience in content strategy, campaign execution, and stakeholder management - Proven project management skills and ability to work in complex, fast-paced environments - Strong communication and collaboration capabilities - Exposure to the BFSI sector is preferred, but not mandatory - Self-starter with a customer-obsessed, insights-driven approach If you are passionate about making a meaningful impact in the world of insurance and are eager to join a team dedicated to innovation and excellence, please submit your resume for review. Tata AIG is an equal opportunity employer, welcoming candidates from all backgrounds to apply for this role.,