Central Manager

Centre Manager Job Description Designation: Department: Center Manager Job Location: Grade/ Level: Multiple Locations Operations 2A Regional Manager / Operation Manager Direct Reporting To: Direct Reportees: All Center Employees Introduction of Company: DCDC is one of the most trusted institutions in Dialysis care delivery in India and rapidly expanding to establish wide network in all formats. As an epitome of trust and compassionate care, the chain of Dialysis care always strives to excel with world class technology and expertise and aspires to bring to the community largest network of state of the art Haemodialysis facilities, dialysis centres sans comparison in India, under the banner of DCDC Job Purpose: You will be entrusted with an ongoing quest to ensure right talent at right place, build a strong brand and ensure great relationships with both patients & external Stakeholders, shall be responsible for overall smooth functioning of the centre. Strategic Management: o o o Provide leadership to the team to achieve high morale, quality outcomes and positive financial results Assure cost effectiveness and financial integrity, with emphasis on revenue enhancement, productivity, utilization management and overall profitability Spearhead the development, communication and implementation of effective growth strategies Medical Care o o Monitor and implement nursing procedures and practices Respond to possible daily complications developed by patients during dialysis procedure and compile monthly statistics for all patients o o o Educate patients and staff on the procedures and protocols of dialysis therapy Maintain adequate stocks of all dialysis consumables and catheters Schedule dialysis appointment for patients on daily/weekly basis based on availability, duration, special conditions (positive / negative status etc.) Maintain all the instruments in working condition; obtain necessary approval form If any machine breaks down, report to the Service Engineer, Nephrologists and Operation Manager. Ensure that the machine is serviced and it is safe to proceed with the treatment Co- ordinate with respective vendors for servicing and repair of equipment Ensure the drugs and store keys are properly secured o o o o Job Responsibilities: Ensure previous days record are updated Patient Care o Monitor attendance regularly; and make provisions for back- up staff in case of leave of absence so as to ensure continuity of medical and patient care o Pre and Post counselling to the patient and notes if require o Relationship building, interaction with patients during their visits to the Centre o Educate patients if, found out of range blood values o Schedule dialysis appointment for patients on daily/weekly basis based on availability, duration, special conditions (positive / negative status etc.) o Ensure that all the machines are disinfected and enter in the system o Ensure all details of patient related to be updated into HMIS Care Quality & Process Improvement o Implement improved processes and management methods to ensure quality care in provided to patients. o Ensure regulatory compliances and quality accreditations (National Accreditation Board for Hospitals & Healthcare Providers NABH) for the Centre. o Ensure proper issue resolution of the patient, timely processing & delivery within the defined SLA for satisfaction o Update patient history and dialysis data in HMIS and specific files for current and future DCDC KIDNEY CARE Document No.- DCDC/L-3/F-222.0

reference o Provide inputs in formulating patient care policy and procedures, for patient care service and the organization o Ensure adherence to NABH standards and other relevant quality standards in all processes o Identify and develop new markets and patient care opportunities Billing & Cash handling o o Reconciliation of daily sales; Reconciliation of Daily sales figures with cash received Cash Handling; Ensure proper cash handling is done and a record is maintained of the cash & deposited into account done. To do a weekly/monthly audit of cash transactions done and ensure proper cash audits documentation and consultants bill management/proper storage Management of stocks o o To supervise stock storage and display To conduct weekly audit of stocks by coordinating & collating MIS from CSOs deployed at various MSCs on stock availability and shortages o o Supervise the monthly stock taking at the Centre & resolution of discrepancies Disposal of defectives and non-moving stocks; • • Proper documentation of damaged and returned stocks as per procedure seek Operation Manager/SCM intervention for re distribution of non-moving items Reports/MIS Daily sales reports Ensure uploads into HMIS of daily transactions to HO Staff and Facility Management o o o Establish accountability and ownership of deliverables across all team members o Provide training, direction and leadership support to team members in order to achieve business results o Handling grievance of all staffs and provide solution as per SLAs defined from respective authority o Responsible for the management of team personnel which includes performance management and competency building activities o Monitor all the staff whether they are following the unit protocol if, not, report to the Centre Manager o Ensure overall hygiene and waste management process, as per protocol within the dialysis unit o Retention of key staffs Any other task given by the management or reporting manager. Excellent Communication Skills Pleasant Personality Good Knowledge of MS Office Desired Skills: Team Player Understanding of Healthcare Advanced organizational skills with the ability to handle multiple assignments Education: Preferable MBA in Healthcare/MHA 1-5 Years Experience: DCDC KIDNEY CARE Document No.- DCDC/L-3/F-222.0