Center Manager

Job Description

Role & responsibilities Manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organisation. • Ensuring that the team understands that the centres profits and achievements are reflected in all its operations and activities including relationships and risk management. • Contribution to training and development of the team. • Core Responsibilities Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans. • Maintain overall centre responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines. • Maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities. • Utilise agreed systems to manage the centre functions, analysis and documenting. • Direct the development of plans for the centre to include management to achieve targets. • Support to all other departments with and related issues. • Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met. • Reporting (content and format as agreed) on a monthly basis as agreed. • Developing plans for team activities to include strategy to achieve agreed targets. • Assist in the development and preparation of the strategy and general business planning of both the centre and the organisation as a whole. • Delegate authority and responsibility to team with supervision, accountability and review. • Set an example for team members of commitment, centre process and activities, work ethics and habits and personal character. • Maintain accurate records. • Responsibly use resources and control expenses to meet agreed budgetary controls. • Adhere to all organisation policies and procedures. • Interact and co-operate with all members of the organisation, its suppliers and customers. Preferred candidate profile Good Presentation Skills.