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Kotak Life Insurance
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CEC Officer - Inbound - Retail Liabilities-Customer Experience Center

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center

Kotak Life Insurance

1 - 2 years

3 - 4 Lacs

thane

Posted:3 days ago| Platform:

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Skills Required

customer service outbound outbound calling cec officer communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound

About The Role
CEC Officer - Inbound - Retail Liabilities
Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role

To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction

To identify and convert the opportunities for cross selling (banking product) on customer's call

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

About The Role

Graduate

Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills Verbal & Written

Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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CEC Officer - Inbound - Retail Liabilities-Customer Experience Center