CDC Technical lead

As a CDC Technical Lead in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact. Join us to shape the future of care delivery and raise service standards together.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Lead and oversee Care Delivery for Core Networks across all markets.
• Implement an efficient care delivery model to enhance efficiency and serviceability.
• Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL org to drive product care delivery.
• Manage care financial metrics, and budgets to achieve domain financial targets.
• Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
• Ensure SLA fulfillment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
• Provide regular executive updates on progress and resolution of critical issues to senior management.
• Foster talent development and cross-competency within the organization to support future technologies and initiatives.

Qualifications

You-Have:

• Require a bachelor''s or master''s degree or related field with 10+ years of experience in care delivery within the CORE Domain.
• Strong leadership and facilitation skills with a results-oriented approach abd proven track record in driving financial results in core network projects.
• Deep knowledge of CORE Domain technologies and Nokia portfolio.

Nice-to Have

• Experience in implementing care delivery models
• Knowledge of AI/ML applications in care delivery
• Expertise in project budget and cost management
• Familiarity with R&D collaboration and product lifecycle management (PLM).