CCAI Developer

CCAI Developer

Total Experience Range: 4-7 years

CCAI Experience: 2-3 years

Must-Have Skillsets:

• CCAI Core Technologies:
• Dialogflow CX
• Contact Center AI
• Virtual Agent
• Agent Assist
• Testing and Automation:
• DF Testing Scripts
• Automation Tools (Cyara, Botium)
• API Testing
• Performance Testing
• Programming Languages:
• Python
• Cloud Platforms:
• Google Cloud Platform (GCP)
• Certifications:
• Google Cloud Certified - Professional Cloud Architect or equivalent

Detailed Job Description:

As a CCAI Developer, you will be responsible for designing, developing, and deploying

innovative conversational AI solutions leveraging Google Cloud's Contact Center AI suite.

You will work closely with cross-functional teams to deliver high-quality, scalable, and

user-centric AI experiences.

Key Responsibilities:

• Design and Development:
• Design and implement robust and efficient Dialogflow CX agents.
• Develop custom integrations with backend systems using Python and other

relevant technologies.

• Create and refine natural language understanding models to improve intent

recognition and entity extraction.

• Develop and maintain test automation frameworks to ensure quality and

reliability.

• Testing and Quality Assurance:
• Conduct thorough testing of Dialogflow agents, including functional,

performance, and security testing.

• Identify and resolve issues related to agent performance, accuracy, and user

experience.

• Collaborate with QA teams to establish and maintain quality standards.
• Deployment and Maintenance:
• Deploy and manage Dialogflow agents in production environments.
• Monitor agent performance and proactively address issues.
• Continuously improve agent performance through fine-tuning and

optimization.

• Collaboration and Knowledge Sharing:
• Collaborate with cross-functional teams, including product managers, UX

designers, and data scientists.

• Stay up-to-date with the latest advancements in AI and machine learning.
• Share knowledge and best practices with team members.

Required Skills and Experience:

• Strong understanding of natural language processing (NLP) and machine learning

concepts.

• Proficiency in Python programming language.
• Hands-on experience with Dialogflow CX, Contact Center AI, and Virtual Agent.
• Experience with testing frameworks and automation tools.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.