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Cash Payment Operations Manager

Cash Payment Operations Manager

Uber

1 - 3 years

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

routine reporting metric tracking

Work Mode

Remote

Job Type

Full Time

Job Description

About the Role

Cash remains a vital payment method in the INSA region, catering extensively to unbanked and underbanked users. The unique regulatory and operational landscape of the INSA region, including localized collection methods, vendor management, and specific reconciliation challenges, requires focused operational excellence.

Cash Operations Manager

What you will do

Operational Monitoring & Execution:
Perform daily monitoring of key cash metrics (e.g., collection rates, arrear reconciliation status, checkout success) for INSA markets on
both the earner and spender side
, identifying immediate issues and escalating complex problems to the relevant stakeholders (Risk, Central Ops and CommOps).
Execute and ensure adherence to standardized
Cash Operations processes
within the INSA region, including documentation, process training, and operational checklists.
Localized Problem Solving:
Act as the first point of contact for resolving day-to-day operational issues related to cash collection, deposits, and escalations in local markets, focusing on speed and accuracy.
Identify and document specific
local pain points and nuances
related to cash handling (e.g., arrear/underpayment performance, local PSP integration issues, regulatory changes, driver collections, etc.) and communicate them clearly to the regional teams.
Reporting & Data Support:
Own the creation of
routine operational reports
(daily/weekly/monthly) that track the health of cash payments, arrear status, and KPIs for cash in the INSA region.
Support the L3/L4 managers by pulling, cleaning, and preparing data for deeper
ad-hoc analysis
on collection trends and process efficiency.
Process Compliance & Improvement:
Map out and document existing local processes accurately, suggesting small, incremental improvements to enhance efficiency and reduce manual effort.
Stakeholder Collaboration:
Collaborate closely with local city operations teams, finance teams, and external cash collection vendors/partners in INSA to ensure smooth, end-to-end operational flow.

Basic Qualifications

Experience:
1-3 years of work experience in operations, finance, or analytics, preferably within the Payments, FinTech, E-commerce, or a similar high-volume transaction environment.
Analytical Skills:
Proven ability to analyze large datasets, identify trends, and draw clear, action-oriented conclusions using data. Experience with
routine reporting and metric tracking
is essential.
Problem-Solving:
Strong, detail-oriented approach to identifying the immediate cause of a problem and quickly executing corrective steps within an established process framework.
Communication:
Excellent verbal and written communication skills in English and proficiency in at least one key
local INSA language
to effectively communicate with local partners and teams.
Technical:
Intermediate proficiency in
Google Sheets
is required. Familiarity with SQL is a plus.
Ownership:
High degree of accountability and initiative to take ownership of daily tasks, meet deadlines, and ensure process adherence in a fast-paced environment.

Preferred Qualifications

Direct experience with cash management, collections, reconciliation, or payment operations in the
Indian market
.
Familiarity with financial reporting, accounting principles, or compliance/audit processes.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

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Cash Payment Operations Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About the Role

Cash Operations Manager

What you will do

Operational Monitoring & Execution:

both the earner and spender side

Cash Operations processes

Localized Problem Solving:

local pain points and nuances

Reporting & Data Support:

routine operational reports

ad-hoc analysis

Process Compliance & Improvement:

Stakeholder Collaboration:

Basic Qualifications

Experience:

Analytical Skills:

routine reporting and metric tracking

Problem-Solving:

Communication:

local INSA language

Technical:

Google Sheets

Ownership:

Preferred Qualifications

Indian market

More Jobs at Uber