Career Counselor International Voice Process

As a Customer Support Executive, your role involves communicating with professionals through calls, email, and chat to understand their background, interests, and career goals. You will provide relevant guidance and information clearly and confidently, while maintaining accurate records of interactions in the CRM. Your goal will be to work towards achieving team and individual performance goals. Key Responsibilities: - Communicate with professionals via calls, email, and chat - Understand their background, interests, and career goals - Provide relevant guidance and information clearly and confidently - Maintain accurate records of interactions in the CRM - Work towards achieving team and individual performance goals Qualifications Required: - Excellent spoken and written English - Strong communication and listening skills - Comfortable working night shifts (U.S. hours) - Previous experience in BPO / international voice process / counseling is a plus - Freshers with good English skills are welcome - Bachelors degree preferred Please note that this is a full-time position with the work location being in person.,