Car Rental Agents

Job Title:

Key Responsibilities:

• Handle inbound and outbound customer calls regarding car rental bookings, cancellations, and inquiries.

• Provide accurate and up-to-date information about available vehicles, rental rates, promotions, and policies.

• Assist customers in selecting suitable vehicles based on their requirements.

• Maintain detailed records of all bookings, transactions, and customer interactions for reporting and reference purposes.

• Resolve customer complaints and queries promptly, ensuring a high level of satisfaction.

• Coordinate with the operations team to ensure vehicle availability and timely service.

• Uphold professional conduct and provide excellent customer service at all times.

Skills & Requirements:

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with a customer-focused attitude.

• Prior experience in car rentals, travel services, or hospitality is a plus.

• Ability to handle multiple tasks efficiently and maintain accurate records.

• Professional and courteous demeanor with a proactive approach to problem-solving