CAM - Executive

Job Description: Customer Account Manager (CAM)

Position: Customer Account Manager (CAM)
Location: Sector 60, Noida
Department: CAM

Role Overview:

The Customer Account Manager (CAM) will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and driving business growth through repeat business and cross-selling opportunities. The role involves close coordination with internal teams to deliver projects, resolve issues, and maintain strong client engagement.

Key Responsibilities:

• Act as the primary point of contact for assigned customer accounts.
• Build and maintain long-term relationships with clients, understanding their requirements and business needs.
• Ensure timely and successful delivery of solutions as per client expectations.
• Coordinate with internal departments (Sales, Projects, Operations, Finance) for smooth execution of deliverables.
• Identify growth opportunities within existing accounts and support business development efforts.
• Handle client escalations, resolve issues promptly, and ensure customer satisfaction.
• Prepare and present account reviews, reports, and performance updates to management.
• Monitor account health, track KPIs, and support renewals and contract management.

Qualifications & Skills:

• Bachelor’s degree in business administration/engineering/management or related field.
• Proven experience in account management, client servicing, or customer success (preferably in [industry]).
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts/projects simultaneously with attention to detail.
• Problem-solving and conflict-resolution skills.
• Proficiency in MS Office, CRM tools, and reporting software.

Key Competencies:

• Customer-centric approach
• Relationship management
• Business acumen
• Negotiation and persuasion
• Team collaboration
• Strategic thinking

Experience:

· 1-2 year of relevant experience in account management or client servicing roles.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person