Call Centre Assistant

Job Title: Call Center Assistant (UK Time Zone – Dental Company)

Company: Imperial Dental Group
Location: Hyderabad, India (Work from Office)
Job Type: Full-time
Industry: Dental / Healthcare
Work Schedule: 6 days a week, UK time zone
Salary: ₹40,000 – ₹50,000 per month (based on experience)

About Us

Imperial Dental Group is a UK-based dental company committed to providing top-tier patient care across our clinics. Our back-office and support teams play a critical role in delivering excellent service — and we're expanding our Hyderabad office to include a full-time Call Center Assistant.

If you're a confident communicator, quick on the phones, and can keep calm under pressure, this role is for you. You'll act as the first point of contact for patients, helping them with appointments, queries, and follow-ups — all while working according to UK time zone hours.

Key Responsibilities

• Handle inbound and outbound calls for UK dental clinics
• Schedule, confirm, and update patient appointments
• Provide accurate information about treatments, timings, and clinic locations
• Handle patient queries, complaints, and concerns in a professional manner
• Maintain clear and accurate records of all interactions
• Follow scripts and procedures while remaining personable and empathetic
• Coordinate with UK-based staff to relay messages or updates
• Ensure high-quality service and patient satisfaction at all times
• Assist with administrative follow-ups such as email or WhatsApp messaging

Requirements

• 1–2 years of call center or customer service experience (preferably with UK or international clients)
• Excellent spoken and written English
• Clear, professional phone etiquette
• Ability to work on-site in Hyderabad and follow UK time zone hours
• Strong interpersonal and communication skills
• Comfortable with basic computer tasks, call logs, and data entry
• Ability to multitask and stay calm under pressure
• Reliable, punctual, and self-motivated

Nice to Have

• Experience in dental, medical, or healthcare-related customer support
• Familiarity with UK accents and patient expectations
• Prior use of CRM or call management systems

Job Details

• Location: Hyderabad, India (on-site)
• Working Hours: UK business hours (approx. 9 AM – 6 PM GMT / 1:30 PM – 10:30 PM IST)
• Working Days: 6 days a week (Monday to Saturday)
• Salary: ₹40,000 – ₹50,000 per month depending on experience

Why Work With Us?

• Work with a respected UK dental brand
• Professional, structured, and supportive work environment
• Long-term opportunity with room to grow
• Learn international standards of customer service
• Be part of a growing global support team

How to Apply

Send your updated CV along with a short cover letter or voice introduction (optional but encouraged) showcasing your communication skills and relevant experience.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person