Call Center Support Representative

Role Overview: As a Call Center Support Representative at our company located in Varanasi, you will be responsible for providing excellent customer service by handling inquiries, resolving issues, and ensuring high levels of customer satisfaction. Your daily tasks will include answering calls, managing service requests, documenting interactions, and delivering a positive customer experience. Key Responsibilities: - Handle customer inquiries and provide prompt and accurate support - Resolve customer issues efficiently - Maintain high levels of customer satisfaction - Answer incoming calls and manage service requests - Document customer interactions for future reference - Ensure a positive customer experience throughout all interactions Qualifications Required: - Strong experience in Customer Service, Customer Support, and Customer Satisfaction - Excellent Interpersonal Skills with a friendly and professional demeanor - Basic to intermediate Computer Literacy for managing software tools and call documentation - Effective communication and problem-solving abilities - Ability to work well in a team and thrive in a fast-paced environment - Previous experience in a call center or customer service role is a plus - High school diploma or equivalent; additional certifications in customer service are advantageous,