Call Center Executive

1 - 2 years

2 - 3 Lacs

Posted:1 month ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Attend and respond to all incoming calls promptly and courteously. Schedule, reschedule, and cancel appointments based on doctors availability. Ensure all missed calls are followed up and closed. Provide accurate information regarding hospital services, OPD timings, and other patient inquiries. Maintain appointment logs, call records, and documentation for internal reference. Send daily call log reports to HOD and other relevant stakeholders. Coordinate with internal departments to support smooth patient flow. Work in rotational shifts (Morning, Evening, Night) as per departmental schedule. Preferred candidate profile Experience: 12 years in hospital/healthcare call centers (preferred) Knowledge of Telesoft (Call Management Software) is a plus. Education: Graduate preferred Technical Skills: Basic computer knowledge, MS Excel, email usage Soft Skills: - Excellent verbal and written communication skills - Ability to multitask and handle calls under pressure - Strong interpersonal skills and patient-friendly attitude Others : Willingness to work in rotational shifts including night shifts

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Vilankurichi, Coimbatore, Tamil Nadu