Relationship Building: Establish strong relationships with clinicians through regular communication, visits, and events. Referral Generation: Actively seek and generate patient referrals to the hospital by effectively showcasing its services and capabilities. Marketing and Outreach: Develop and implement marketing campaigns, conduct outreach clinics, and participate in industry events to increase awareness of the hospital. Data Management: Maintain an up-to-date database of clinicians for effective engagement and follow-up. Reporting and Analysis: Report on clinician-related activities and outcomes, and analyze data to identify trends and areas for improvement. Customer Service: Respond to inquiries and address concerns from clinicians in a timely and professional manner. Collaboration: Work closely with other departments, such as Marketing and Patient Relations, to ensure smooth and efficient operations. Role & responsibilities

Role & responsibilities Attend and respond to all incoming calls promptly and courteously. Schedule, reschedule, and cancel appointments based on doctors availability. Ensure all missed calls are followed up and closed. Provide accurate information regarding hospital services, OPD timings, and other patient inquiries. Maintain appointment logs, call records, and documentation for internal reference. Send daily call log reports to HOD and other relevant stakeholders. Coordinate with internal departments to support smooth patient flow. Work in rotational shifts (Morning, Evening, Night) as per departmental schedule. Preferred candidate profile Experience: 12 years in hospital/healthcare call centers (preferred) Knowledge of Telesoft (Call Management Software) is a plus. Education: Graduate preferred Technical Skills: Basic computer knowledge, MS Excel, email usage Soft Skills: - Excellent verbal and written communication skills - Ability to multitask and handle calls under pressure - Strong interpersonal skills and patient-friendly attitude Others : Willingness to work in rotational shifts including night shifts

Role & responsibilities Building and Maintaining Relationships: Establishing and nurturing relationships with community leaders, organizations, and residents to foster trust and collaboration. Developing and Implementing Community Engagement Strategies: Creating and executing plans to involve the community in the organization's activities and initiatives. Coordinating Events and Activities: Organizing and managing community events, workshops, and programs to promote engagement and awareness. Communicating with Stakeholders: Effectively communicating the organization's work and its impact on the community to various stakeholders. Monitoring and Evaluating Programs: Tracking the effectiveness of community engagement initiatives and making adjustments as needed. Advocating for Community Needs: Identifying and advocating for community needs and concerns within the organization and beyond. *In addition to the above you may be given additional responsibilities as per business requirement and your JD can be altered at the discretion of your superiors. Preferred candidate profile 5+ years of marketing experience, with a focus on community engagement or healthcare marketing. Demonstrate ability to drive patient acquisition, referral generation, and community outreach.