Call Center Executive

Job Summary:
The Call Centre Executive will be responsible for handling incoming and outgoing calls, providing excellent customer service, addressing queries, and ensuring smooth communication between the organization and its clients/patients. The role demands strong communication skills, problem-solving abilities, and professionalism.

Key Responsibilities:

• Customer Interaction:
• Handle inbound and outbound calls professionally.
• Respond promptly and effectively to customer inquiries, complaints, and requests.
• Maintain a courteous and empathetic tone at all times.
• Information Management:
• Accurately record and update customer/patient details in the CRM or internal system.
• Provide information regarding services, appointments, or policies as required.
• Follow-Up & Coordination:
• Follow up with customers/patients for appointments, feedback, or pending issues.
• Coordinate with relevant departments to resolve customer concerns.
• Performance & Reporting:
• Achieve individual and team targets for call handling, response time, and customer satisfaction.
• Maintain logs of calls and generate reports for management review.
• Quality & Compliance:
• Adhere to company policies, procedures, and confidentiality requirements.
• Ensure compliance with regulatory and organizational standards.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Customer-focused attitude with patience and empathy.
• Basic computer skills (MS Office, CRM systems).
• Ability to multitask and work in a fast-paced environment.

Qualifications & Experience:

• Minimum High School / Intermediate qualification; Bachelor’s degree preferred.
• Previous experience in a call centre, customer service, or healthcare-related call handling is a plus.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person