Call Center / BPO Executives (US Healthcare Process)

Company Description

Virtuosoft Technologies is a dynamic IT solutions provider, established in 2021, with a mission to revolutionize the technology landscape. Comprised of highly skilled professionals, the company delivers innovative and tailored solutions to meet the diverse needs of businesses across industries. By staying current with the latest technologies and trends, Virtuosoft Technologies helps its clients achieve their business objectives. The company is built on a foundation of expertise, innovation, and customer satisfaction, fostering strong partnerships and delivering exceptional value to its customers.

Domain:

Executives:

Immediate joiners preferred.

Location:

We are expanding our US Healthcare Call Center Operations and looking for experienced Call Center Calling Executives to support our client’s Service Coordination Department.

Role Overview

You will be responsible for managing inbound and outbound calls related to patient therapy referrals. This is a core process that directly supports a US Certified healthcare Agency.

Key Responsibilities

Inbound & Outbound Calling

Handle all incoming patient calls to the office.

Make outbound calls to patients regarding:

Confirmation of referral receipt for therapy.

Notification when a therapist is assigned.

Follow-up calls if therapists cannot reach the patient.

Collect additional details for complaints or service-related issues.

Coordination & Documentation

Document all interactions accurately in the Electronic Medical Records (EMR) system.

Monitor and respond to emails relating to assigned geographical regions.

Coordinate with therapists and the CHHA team through email communication.

Required Skills

Executives: 2–5 Years Experience

Strong US English accent and excellent communication skills.

Prior experience in US healthcare, home health, or medical calling preferred.

Good understanding of patient communication etiquette.

Ability to work in US time zones (if needed).

Experience documenting cases in EMR is a plus.

Why Join Us?

Opportunity to work directly with US-based healthcare operations.

Stable, long-term project.

Growth into supervisory and client-facing roles.

Professional and structured work environment.

How to Apply

Send your resume to: contactus@virtuosoft.in

Subject: Application – Call Center Executive (US Healthcare)