Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

A Call Center Agent is responsible for handling incoming and outgoing customer calls with the goal of providing excellent customer service, resolving issues, and facilitating sales or service transactions.

The key duties include:

  • Answering inbound calls and making outbound calls to customers to provide information, take orders, or follow up.
  • Resolving customer complaints, answering questions about products or services, and troubleshooting basic problems.
  • Following call scripts and protocols while engaging customers in a professional and empathetic manner.
  • Documenting customer interactions accurately in CRM systems for future reference and follow-up.
  • Escalating complex issues to supervisors or higher support levels when necessary.
  • Processing orders, payments, returns, exchanges, and updating shipping or billing information.
  • Upselling or cross-selling products and services where appropriate.
  • Maintaining knowledge of the company's products, services, and policies.
  • Building rapport with customers to enhance satisfaction and loyalty.
  • Meeting performance targets such as call handling time, customer satisfaction, and sales goals.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,374.02 - ₹32,583.35 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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