Cafe Staff

 Job title: Team Member   Work Location: Madhyamgram, Reports to Owner – Tea Junction   Employment Type Full Time and Part Time FUNCTION  The purpose of this role is to maintain and complete on daily basis a variety of food & beverage preparation according to the organization standards, customer service & satisfaction & maintaining the Tea Junction outlet- cleaning & sanitation. Maintaining reports & documents on shift basis along with cash & card other modes of payment.  The responsibility needs to be completed on shift basis.    JOB PROFILE / PRE-REQUISITES   Good communication skills- local language as well as other; hindi & english   Customer Service Oriented   Mobility and Flexibility   Physically fit to work   Team Work Attitude   Interpersonal skills  DUTIES AND RESPONSIBILITIES  A. Customer Satisfaction   To provide great customer service & ensure complete customer satisfaction   Greeting Customers   Taking order from customers   Suggestive Selling food & beverage products to customer   Operating cash & card transactions   Operating other modes of payment   Sales & Service- Outlet & Online   Resolving basic customer query & complaints   Taking customer feedback   Thanking the customer   Maintaining food safety & hygiene  B. Operations   To maintain outlet areas-cleaning & sanitation-shift basis   To maintain reports & records-shift basis   Tally of modes of payment with sales-shift basis   Handling and maintaining stock & inventory- shift basis   Maintaining other sales requirements  C. Grooming & Personal Hygiene   Maintaining grooming & personal hygiene standards as per organization standards   Following & Maintaining uniform standards as per organization standards