C++ Developer

The Application Tools Development Engineer is an integral part of our Managed Services Support Center (MSSC) team in advancing and enhancing our current applications. This role is responsible for developing solutions to provide fault, automation, reporting, dashboards, performance and configuration management for a large scale telephony environment, leveraging a combination of internal development, vendor software, and open source tools.

Roles and responsibilities

• Advances and enhances tools features and functions of our current tools and solutions
• Addresses challenges of systems integration, compatibility, and multiple platform integration
• Performs demonstrations of the tools to current and prospective customers in conjunction with sales of maintenance and managed services
• Participates in Continuous Improvement initiatives to ensure process documentation remains relevant
• Identifies and recommends new tools that will automate/streamline existing tools and processes
• Codes and tests new tools in accordance with industry standards
• Launches new tools and provide ongoing monitoring and support
• Communicates and coordinates with Development, QA, and user-base
• Establishes and documents requirements with internal customers then developing and validating the solution
• Develops installation and configuration procedures for new tools
• Analyzes, scopes, and documents new tool requirements
• Custom Web Dashboard development
• HTML 5 web design

Requirements

• Bachelors of Science in Computer Science, System Administration or equivalent
• 5+ years in software development/scripting
• 2+ years background in telecommunications or data network maintenance and/or monitoring
• Experience with software testing in multiple environments including test planning, control, execution, and quality assessment
• Application development experience in large scale environments(minimum of 5,000 user environments)
• Expert level in Linux and network skills
• Programming experience (OO languages like Java or Python and Structured programming such as C ) and principles of various programming languages
• Strong understanding of SNMP monitoring technologies
• Working knowledge of Networking protocols and firewall configuration
• Exceptional, definable leadership experience with proven results  
• Ability to communicate (orally and written) clearly and effectively in English
• Strong analytical , interpersonal, and relationship building skills
• Strong sense of urgency and commitment  to get the job done personal drive to excel 
• Demonstrated problem-solving and troubleshooting skills
• Exceptional organizational skills and attention to detail
• Ability to analyze, use (and learn new) complex systems, technologies, and applications
• Ability to adapt to change quickly and multi-task

Desired/Preferred Qualifications

• NOSQL querying and scripting experience
• Expertise with opensource monitoring and analytics tools (like ELK stacks, Nagios, OpenNMS)
• Experience with big data systems, such as Cassandra, Hadoop, MongoDB, etc.
• Experience with search systems (e.g., Lucene, Elasticsearch)
• 3 or more years of experience with logging analysis tools and syslog (Syslog-NG/Rsyslog or Splunk)