Business Sys. Analysis Senior Analyst

In this role, you will be responsible for: - Performing deep dive analysis and responding to internal queries raised by the team. - Fulfilling stakeholder interactions over email/phone for escalation/enquiry that require client inputs and ensuring timely clarification of queries to the team. - Demonstrating a strong understanding of current processes and procedures to identify areas of opportunities for improvement. - Utilizing specialized knowledge to coordinate day-to-day work effectively. - Completing a wide range of tasks and assignments with an understanding of how work impacts results for the area. - Working under pressure and meeting tight deadlines. - Resolving more complex situations by applying established knowledge and skills acquired through job experience and support from experienced individuals. Requirements for this role include: - Minimum of 4 years of relevant insurance experience in customer service-related tasks. - Proficiency in using Microsoft Office-based tools. - Strong reporting, problem-solving, and research skills. - Expertise in analytical tools such as Microsoft Power BI and Advanced Excel. - Excellent communication skills with a focus on reading comprehension and writing. - Consistent work history. - Strong interpersonal and customer service skills. - Sound process knowledge in Life Insurance & Annuities. - Building positive relationships with all stakeholders. - Ability to identify opportunities for process improvement. - Willingness to relocate and flexibility to work night shifts. - Confidence, aggressiveness, and result-oriented mindset. - Flexibility to work night shifts aligned with the United States time zone. - Availability to work at the NTT office 5 days a week. Preferences: - Effective communication skills (oral and written) to exchange information with clients. - Graduation with English as a compulsory subject.,