Business Process Analyst- Operations

Role Overview: At Transcend, as a Business Process Analyst, you will collaborate with clients and onshore teams to understand business processes, ensure smooth BAU operations, respond promptly to issues/escalations, identify process gaps, prepare business and process documentation, coordinate with technical teams for process implementation, and support SIT and UAT testing with the QA team. Key Responsibilities: - Collaborate with clients and onshore teams to understand business processes and ensure smooth BAU operations. - Respond to issues/escalations promptly and provide effective solutions. - Identify process gaps and implement improvements where needed. - Prepare business and process documentation and secure approvals. - Coordinate with technical teams for process implementation. - Support SIT and UAT testing with the QA team. Qualifications Required: - 2-4 years of experience as a Business Analyst in the Banking (Capital Markets) domain. - Strong understanding of Capital Markets and Financial Securities. - Proficiency in Excel, MS Word, and PowerPoint (SQL knowledge is an added advantage). - Ability to create clear and concise business process documents. - Excellent communication skills and experience working with global teams. Additional Company Details: At Transcend, your career journey doesn't stop at one role. Talented and enthusiastic professionals in the Business Process Analyst position can expand into: - Technology roles such as Client Implementation, Production Support, Testing, or Development. - Functional or Technical Business Analyst roles with deeper domain expertise. - Opportunities to learn scripting, SQL, and broaden your Capital Markets knowledge. (Note: Career progression is dependent on individual skills, experience, and evolving business opportunities, and is not guaranteed by the company.),