Business Operations Senior Associate

NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. Operating with 60,000 professionals in 36 countries, we assist clients worldwide in responding to market dynamics, reducing costs, and increasing productivity for growth. Currently, NTT Data is undergoing significant growth, necessitating the addition of results-oriented Accounting/Finance professionals to our team in Gurgaon. The Account Operations Team plays a crucial role in supporting NTT DATA Account Leaders by managing contracts, ensuring account governance, and overseeing business process compliance. This facilitates a seamless order-to-cash process and efficient coordination among Sales, Forecasting, ERP, and Resourcing activities. The team's primary aim is to enable Client Managers to focus on account growth by handling account operations/administrative tasks, enhancing processes, data compliance, creating awareness, offering proactive insights, and supporting organization-wide initiatives. The CMS Organization Business Support Team is responsible for providing contract management support, account operations tracking, process compliance activities, and client onboarding services. The CMS Operations Support Associate/Sr. Associate assists in key processes for a portfolio of accounts under the supervision of the Operations Team Lead/Manager. Job Responsibilities: - Possess elementary knowledge and experience in Order-to-Cash processes - Responsible for low complexity account operations tracking, process compliance, and repeatable administrative tasks - Provide continuous improvement ideas with an analytical approach - Collaborate with various teams like resource management, revenue, and finance to ensure smooth month, quarter, and year-end closing processes Technical Skills: - Proficient in MS Office suite (Excel, Outlook, etc.) - Efficient computer system utilization - Experience with SAP and Salesforce.com is advantageous Functional Skills: - Graduate/master's degree in finance with a minimum of 2 years of experience in areas such as Project/Time, Contracts/Invoicing/AR, Order management, or master data management - Understanding of the Order-to-Cash process - Conduct User Acceptance Testing (UAT) and obtain approvals for new requirements under technical team/lead supervision - Preferably have 6 months to 2 years of experience in Operations or Back-office Support Services - Strong communication (verbal and written) and analytical skills, with a grasp of business processes Management Skills: - Self-managed individual who follows established processes to ensure deliverable quality and optimal results - Adaptable to business needs - Coordinate with internal resources and stakeholders for efficient work execution - Effectively communicate insights and plans to cross-functional team members and management - Monitor deliverables and ensure timely completion of change requests/requirements - Maintain SLAs and address issues within the SLA timeframe,