Business Operations Manager

The key responsibilities for this role include: - Responsible for managing user effort, motivation, and progress through customer success processes. - Setting up, tracking, and reporting project metrics, identifying process issues, and proposing solutions. - Engaging with users via various channels daily to understand challenges and offer assistance using internal processes and mentors. - Monitoring the performance of learners in assigned programs through reports and identifying areas for intervention. - Planning, implementing, and overseeing recommended actions and cross-functional projects with full ownership. The ideal candidate should possess the following technical skills: - 6-7 years of professional experience. - Strong analytical and communication skills. - Proficiency in handling data and reports using tools like MS Excel. - Ability to independently develop and validate hypotheses based on data. - Capability to listen, comprehend customer issues, and utilize internal tools, processes, and resources to resolve them. If you meet the above criteria and are looking for a challenging opportunity, we encourage you to apply now.,