Business Operations Executive

Role Overview

We are looking for a proactive and detail-oriented Business Operations Executive to join our core operations team. This role is essential in ensuring smooth day-to-day business operations including order processing, vendor management, logistics coordination, and customer interaction. The ideal candidate will bring strong organizational and communication skills, along with the ability to thrive in a fast-paced environment.

Key Responsibilities

• Process and manage orders through the VPLAK Admin portal, coordinating pickups and deliveries while ensuring compliance with GST laws.
• Monitor shipments to ensure timely dispatch and delivery; proactively resolve delays and logistics issues.
• Research, evaluate, and negotiate with vendors to maintain productive relationships aligned with company policies.
• Coordinate with courier and logistics partners to manage delivery timelines, weight disputes, COD remittances, and billing discrepancies.
• Handle customer interactions via phone, email, and WhatsApp, ensuring prompt and professional communication as per SLAs.
• Liaise with senior management to define operational goals and support the development of long-term strategies.
• Assist in creating and managing budgets, monitor expenditures, and optimize operational costs.
• Supervise internal and third-party service providers to maintain efficient operations and ensure facility satisfaction.

Requirements

• Proven experience in vendor management with strong negotiation and convincing skills.
• Excellent verbal and written communication skills for professional customer engagement.
• Strong leadership qualities and ability to handle team coordination when needed.
• High attention to detail in managing order processes and documentation.
• Ability to multitask and prioritize effectively in a dynamic work environment.
• Experience in dealing with logistics providers and courier service partners.
• Fast decision-making ability aligned with real-time operational needs.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person