Business Manager Multi Unit / Cloud Kitchen Head

As a Business Manager for Multi Unit and Cloud Kitchen Head, you will be responsible for overseeing the day-to-day operations of two restaurants and a banquet, ensuring consistency in food quality, service standards, and overall guest experience. You will manage a team of chefs, kitchen staff, and front-of-house personnel, fostering a positive work environment. Your role will involve developing and implementing operational strategies to drive revenue, optimize cost efficiency, and improve customer satisfaction. You will also be required to maintain compliance with health, safety, and hygiene regulations across all outlets, implement standard operating procedures (SOPs), and ensure adherence to company policies. Additionally, you will act as the Brand Head for the Cloud Kitchen Brand, overseeing its growth, marketing, and operational strategy for the delivery-focused model. You will need to develop innovative solutions to enhance customer engagement, streamline delivery processes, and boost online visibility. Collaboration with marketing teams to create promotions and campaigns that align with the brand identity will also be part of your responsibilities. Analyzing customer feedback and market trends to adapt offerings and service improvements is essential for this role. Financial management will be a key aspect of this position, where you will monitor budgets, control costs, and manage the profitability of each outlet and the delivery brand. Preparing and presenting financial reports, forecasts, and performance analyses to senior management, as well as ensuring accurate inventory management and controlling waste reduction initiatives, will be crucial tasks. In terms of team leadership, you will recruit, train, and mentor staff across the restaurants and banquet. Developing a strong culture of teamwork, motivation, and performance, conducting regular performance evaluations, setting clear goals, and creating development plans for the team will be part of your responsibilities. Your role will also involve leading initiatives to consistently elevate the guest experience and customer satisfaction. Addressing customer feedback promptly and implementing improvements where necessary, while ensuring that all delivery operations maintain high standards of quality and timeliness, are important aspects of this position. To be successful in this role, you should have a minimum of 5 years of experience in restaurant or hospitality management, proven experience in managing multiple units, strong leadership and interpersonal skills, exceptional organizational and multitasking abilities, proficiency in financial management, cost control, and budgeting. Experience with delivery-focused brands and knowledge of online ordering platforms is preferred. Overall, your strong understanding of food & beverage operations, particularly in cuisine, customer-centric approach, ability to analyze data, make informed decisions, and implement improvements, as well as expertise in managing staff training and development, will be essential for excelling in this role.,