Business Head- Digital Business

As the Head of Personal Loan (Digital Business) at our Fintech/NBFC company in Mumbai, Andheri East, reporting to the CBO, you will play a crucial role in leading our Personal Loan vertical. Your responsibilities will include P&L ownership, business strategy design and execution, product development, risk management, partnerships, and digital growth in the personal loan segment. To excel in this role, you must possess a deep understanding of unsecured lending, fintech innovations, customer acquisition, and credit policies. Your key responsibilities will be as follows: - Own end-to-end P&L for the personal loan business. - Define business plans, growth roadmap, and product strategies. - Drive customer acquisition through digital channels, affiliates, partnerships, and co-lending arrangements. - Identify cross-sell and up-sell opportunities within the portfolio. - Develop innovative personal loan products that cater to customer needs. - Optimize loan approval TAT, onboarding journey, and digital lending processes. - Collaborate with technology teams to create seamless digital journeys on both app and web platforms. - Collaborate with credit/risk teams to establish policies, scorecards, and underwriting models. - Monitor portfolio quality, delinquency, and NPA trends. - Implement effective fraud detection and collection strategies. - Lead and develop a high-performing sales, product, and operations team. - Manage relationships with affiliates, fintech partners, credit bureaus, and lenders. - Ensure close cooperation with regulators, auditors, and compliance teams. - Ensure compliance with RBI and NBFC regulations. - Drive profitability through sustainable interest income, fees, and cost efficiency. - Regularly track key performance metrics such as disbursements, yields, and PAR/NPA levels. Key Requirements: - Education: MBA/CA/Finance/Business Management from a reputed institute. - Experience: 10-15 years in retail lending, with a minimum of 5 years specifically in personal loans. - Proven track record in scaling unsecured loan portfolios in NBFCs/Fintechs/Banks. - Strong knowledge of credit policies, regulatory guidelines, and digital lending. - Excellent leadership, negotiation, and stakeholder management skills. - Tech-savvy mindset with exposure to digital loan origination and alternative credit models. Key Skills: - P&L Management - Business Development and Partnerships - Digital Lending and Product Innovation - Risk and Credit Policy - Collections and Recovery Oversight - Regulatory and Compliance Knowledge - Team Leadership and Strategic Thinking,