Business Execution Manager

About this role:

Wells Fargo is seeking a Business Execution Manager.

In this role, you will:

• Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
• Engage business stakeholders in integrating or implementing business execution initiatives
• Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
• Make decisions and resolve issues regarding operations of the team to meet business objectives
• Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives
• Collaborate and consult with immediate colleagues and cross functional business partners
• Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution
• Manage allocation of people and financial resources for Business Execution
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• Working knowledge of and experience with resiliency tools and reporting. Experience working with Operational Resiliency Systems like Service Now with BCP modules will be a plus.
• CBCI or CBCP industry certification from BCI, UK or DRII, USA

Job Expectations:

• This role will perform Supervisory and a Transformation Lead role for the Quality Review (QR) team. This is a QR Execution cum People management role.
• We are looking for a team player who is great at execution, provides best in class customer support, proactively collaborates across the organization, and possesses strong influencing skills. The individual is agile, proficient in navigating complex organizations and thrives in rapid, large-scale changes to business processes and organizational structure.
• The individual will be expected to manage the QR team for:
• Program management & Communication - Strategically review the program requirements as per the Procedures and develop new required / enhance existing process SOPs / documentation and ensure all required communication with relevant periodicity is cared for
• Controls / Audit Be audit ready at any given point in time with effective preparedness by engaging and proactive collaboration with the Controls team Operations and Program management
• Lead the QR team, by setting up the annual scope of QR reviews, Scoping of plans, Controls management, Peer reviews, sample check, mailbox monitoring, reporting, KPI and KRI management
• Communication with business partners in a timely manner, proactive escalation of risks to leadership, and identifying trends for continuous improvement are key elements of the job.
• A successful candidate in this role makes decisions with accuracy, is self-motivated, process driven, excels in managing a team and build them for high performance, and does whats right.
• A background in business resiliency and continuity concepts is a must.
• Should also have the Transformation methodology experience especially for Tools transformation Candidate must have strong and proficient communication skills and excel at articulating in a clear and succinct manner with various levels of audience; verbal and written. Ability to create and deliver PowerPoint presentations to audiences of varying size.
• Timings will require at least half day overlap with USA, a regular workday will be from 1pm IST 10pm IST, subject to earlier or later hours at times.
• Candidate must be based out of Wells Fargo India location and will be required to work in the office as per organizations In Office Adherence / Return To Office (RTO) at a minimum of 3 days per week and a 9-hour shift time As part of the transformation efforts, the candidates must demonstrate : Lead and drive strategic organizational change initiatives to improve business performance, operational efficiency, and competitive positioning.This role involves aligning with the team/project lead designing and implementing transformation programs that align with company's strategic programs.

Key Responsibilities:

• Along with the project lead, assist to develop comprehensive transformation strategies that align with organizational goals.
• Conduct current-state assessments and define future-state vision for business processes.
• Change Management Along with the lead, help to ensure successful adoption of new processes, systems, and ways of working.
• Build stakeholder engagement strategies and manage resistance to change across all organizational levels.
• Process optimization - Analyze existing business processes to identify inefficiencies, bottlenecks, and improvement opportunities.
• Design streamlined workflows and implement best practices to enhance operational performance and internal customer experience.
• Program Management Skills Manage the program from conception through implementation to coordinate cross-functional teams, manage timelines and ensure deliverables meet quality standards and business requirements.
• Performance Measurement Establish key performance indicators and metrics to track transformation progress and impact.
• Create reporting frameworks and dashboards to communicate results to senior leadership and key stakeholders.
• Experience in business transformation, strategy consulting, or senior operational roles.
• Technical Skills Proficiency in process mapping tools, project management software, and data analysis platforms.
• Experience with change management methodologies and process improvement frameworks (Lean, Six Sigma).
• Leadership Capabilities Proven ability to influence and lead without direct authority. Strong communication and presentation skills with stakeholder relationships.
• Demonstrated success in building consensus and driving adoption across diverse teams.
• Preferred Qualifications - industry-specific transformation experience, and familiarity with digital transformation technologies including automation, AI, and cloud platforms.
• Advanced knowledge of Microsoft Office products; Word, Excel, PowerPoint, Outlook, Teams

Expanded responsibilities would include:

• Assist with high priority issue (HPI) management
• Assist in developing the strategy and roadmap to manage, deliver, and communicate new tool transformation for quality review
• Enhancement of reporting (thematic and trending) and developing a process partnering with stakeholders to create actionable improvement
• Perform gap assessment on quality review governance, change management, and reporting routines to identify areas of improvement
• Engage with leadership, other program teams and BG/EF resiliency contacts to identify data quality needs and develop consistency
• Flexibility to support other initiatives that may benefit the function
• Work in a boundaryless managerial role to effectively manage the QR team