Job
Description
As a Business Design Consultant at EY, you will have the opportunity to work on business transformation engagements across sales, service, marketing & pricing functions with a focus on Customer Experience. Your role will involve acting as a trusted advisor to clients, understanding and analyzing their business problems/vision, conducting current state assessments, and providing insights and recommendations for future state design. To excel in this role, you should have a background in business consulting with a strong understanding of key enterprise business processes, customer touchpoints & journey design, and design thinking. Additionally, stakeholder management skills are crucial for effectively engaging with business stakeholders. You will be expected to contribute to practice development, thought leadership, and business development activities. Areas of expertise in either Sales or Service domains are preferred, with a deep understanding of sales strategy, customer service strategy, and relevant tools and technologies. Proficiency in Design Collaboration tools such as Mural, Miro, PowerPoint, and Visio is essential for building and modifying CX Journey flows, Personas, Service Design Flows, and Process Flows. Vertical and Industry Experience in sectors like CPG & Retail, Telecom & Media, Advance Manufacturing, Healthcare, BFSI, or CX Consulting services would be advantageous. Join EY in building a better working world where you will have the opportunity to shape the future with confidence and contribute to creating new value for clients, people, society, and the planet. EY's diverse ecosystem partners and globally connected network enable teams to provide services in over 150 countries and territories, making a meaningful impact on the most pressing issues of today and tomorrow.,
