Business Data Analyst/SME- Commercial Pharma/Oncology

Job Title:

Business Analyst / SME US Pharma Commercial (Field Processes)

Location:

Bangalore / Pune / Noida

Experience:

5+ years (US Pharma / Oncology / Innovative Medicines)

Role Summary

US Oncology field teams

Key Responsibilities

Process & Workflow Mapping

• Document and maintain process maps for key commercial and medical workflows (Buy & Bill cycle, patient identification, reimbursement pathway).
  
• Define cross-functional handoffs and ensure compliant collaboration between promotional and non-promotional teams.
  

CRM Workflow Design (Veeva / Salesforce)

• Act as the business SME for CRM workflows and field-facing platforms.
  
• Translate field processes into functional requirements for IT; design workflows, data capture fields, and system logic.
  

Field Force Effectiveness (FFE) Insights

• Analyze CRM and field activity data to identify process gaps and bottlenecks.
  
• Contribute to dashboards/KPIs (e.g., patient identification to infusion time, reimbursement barrier resolution rate).
  

Functional Subject Matter Expertise

• Serve as the internal expert on field roles: MSL, FRM, OCE, Oncology Specialist, ABS.
  
• Support training programs and onboarding related to field processes and integrated commercial model.
  

Strategic/Analytics Support

• Contribute to process optimization, automation, and AI-driven initiatives by providing business logic and workflow expertise.
  

Required Skills & Expertise

Technical Skills

• Strong SQL and BI tools (Power BI / Tableau).
  
• Experience in process mapping (Visio or similar).
  
• CRM expertise with Veeva or Salesforce.
  
• Python/R familiarity is a plus.
  

Functional Knowledge (Must-Have)

• 5+ years of US Pharma or Biotech experience, preferably Oncology.
  
• Deep understanding of field roles and workflows:
  

• Buy & Bill model

  and reimbursement processes.

• FRM:

  Prior authorizations, reimbursement support, PSP workflows.

• MSL:

  Scientific exchange, RWE/HEOR discussions, KOL engagement.

• OCE:

  Clinical/infusion training, REMS support.

• Sales/Account roles (OS/ABS):

  Hospital/IDN engagement.

Preferred

• Experience in Commercial Excellence, Sales Ops, Field Force Effectiveness, or GCC/KPO pharma analytics.
  
• Experience in Oncology or Cell & Gene Therapy is a plus.