Business Associate, Client Servicing

Role Overview: Join our dedicated client servicing team as a Business Associate at Ulatus in Mumbai and be a part of the rapidly expanding academic publishing industry. Working with international clients, you will have unlimited growth opportunities and collaborate with a diverse team to create innovative strategies for customer satisfaction. Key Responsibilities: - Liaise with the Operations Team of Enago, Ulatus, and Voxtab - Collaborate with the Project Management Team for efficient project management - Work with the Marketing team to implement strategies - Manage customer service operations for international clients across 89 countries - Handle effective email communication with clients and the home team - Coordinate with project managers, academic editors, translators, and transcribers - Address client inquiries via Emails, calls, and chats to provide suitable solutions Qualification Required: - Motivation, self-confidence, innovation, and creativity are valued over age, work experience, and academic qualifications - Excellent communication skills to interact with individuals from diverse cultures and countries - Ability to work in a dynamic environment and adapt to various work timings - Customer service experience and a knack for problem-solving (Note: The Unique Benefits section and Liquid error message were omitted as they were not relevant to the job description.),