Business Associate - Client Servicing

You will be part of a dedicated client servicing team in the academic publishing industry, working with international clients and having unlimited growth opportunities. Collaborate with the minds of the company to create out-of-the-box strategies for customer satisfaction and develop effective communication methods with people from various cultures and countries such as Japan, Korea, China, Taiwan, Turkey, Brazil, and Germany. **Key Responsibilities:** - Liaise with the Operations Team of all three business units: Enago, Ulatus, and Voxtab - Collaborate with the Project Management Team for efficient project management - Work with the Marketing team for the implementation of strategies - Efficiently handle customer service operations for international clients across 89 countries - Shoulder responsibility for effective email communication with international clients and the home team - Communicate and coordinate with a team of project managers, academic editors, translators, and transcribers - Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business **Qualifications Required:** - Motivation, self-confidence, innovation, and creativity - Ability to work in a dynamic environment with individuals from varied academic and cultural backgrounds Additional Details: - Dynamic work environment and the opportunity to work in a niche and fast-progressing industry - Exposure to international markets spread across all major continents - Opportunity to contribute to important organizational strategic decisions - Participation in various internal leadership development programs,