Business Associate - Client Servicing

Role Overview: Join our client servicing team in the academic publishing industry and be a part of an expanding field that provides opportunities to collaborate with international clients. You will have the chance to work with a diverse team and develop innovative strategies for effective communication and customer satisfaction. At our company, we prioritize talent, creativity, and innovation over traditional qualifications. Key Responsibilities: - Liaise with the Operations Team of Enago, Ulatus, and Voxtab - Collaborate with the Project Management Team for efficient project handling - Work with the Marketing team to implement strategies - Manage customer service operations for international clients in 89 countries - Handle email communication with clients and the internal team - Coordinate with project managers, academic editors, translators, and transcribers - Respond to client inquiries via emails, calls, and chats to provide solutions and drive business growth Qualifications Required: - Motivation, self-confidence, innovation, and creativity - Ability to work in a dynamic environment with diverse academic and cultural backgrounds - Strong communication skills for effective interaction with international clients - Prior experience in customer service operations would be beneficial (Note: No additional details of the company are mentioned in the provided job description.),