Business Applications ADMIN

We are seeking a proactive and detail-oriented Business Application Administrator to

manage and support critical regulatory systems including Document Management,

Regulatory Information Management, and Regulatory Submissions platforms. This role

ensures optimal system performance, user support, and compliance with validation

standards, while driving continuous improvement and operational excellence across the

business.

Responsibilities:

• System Administration & Monitoring

• Administer business applications related to document and regulatory

management.

• Monitor system performance, scalability, recovery, and availability.

• Oversee integration processes between business applications.

• User & Access Management

• Create and maintain user accounts and groups.

• Manage access rights and ensure secure, timely use of applications.

• Support & Issue Resolution

• Respond to help desk requests and troubleshoot user issues.

• Communicate with vendors and raise support tickets.

• Participate in monthly vendor calls with Key Account Managers.

• Validation & Change Management

• Create and manage change requests and support rollout of upgrades.

• Design and execute qualification/validation test cases.

• Perform system validation for new developments and maintain

documentation.

• Training & Enablement

• Train end users, super users, and other stakeholders.

• Ensure super users maintain up-to-date knowledge and competencies.

• Operational Excellence

• Provide operational support during testing and deployment phases.

• Identify cost optimization opportunities and support enterprise integration.

• Contribute to continuous improvement initiatives for enhanced productivity.

• Regulatory Support

• Assist Regulatory Affairs teams with system operations.

• Troubleshoot issues related to submission publishing and compliance

workflows.

Qualifications:

• Proven experience of around 5 years in business application administration,

preferably in regulatory or document management systems.

• Strong understanding of system validation and qualification processes.

• Excellent problem-solving and communication skills.

• Ability to collaborate with cross-functional teams and external vendors.

• Familiarity with regulatory environments and submission processes is a plus.Role & responsibilities

Preferred candidate profile