Business Analyst

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Business Analyst/Assistant Manager - KYCIn this role, you will be responsible for leading and managing a team of 10-12 individuals to achieve organizational goals and objectives. You serve as the primary point of contact for Fin Crime team members, providing guidance, support, and direction to ensure the successful completion of projects and tasks.Responsibilities:.Manage day-to-day operations. Responsible for motivating their teammates as well as inspiring positive communication within them.Act as Subject Matter Experts/Coaches and support auxiliary trainers. Manage end to end up-skilling, floor management, escalation resolution management, along with assisting with regular and uniform feedback and coaching..Ensure accurate, consistent, and timely review of flagged transactions, accounts, activities, and supporting KYC documentation (including IDs and verification documents)..Review escalated cases and provide guidance to analysts for appropriate resolution..Maintain and enforce the escalation matrix for potential high-risk activity and timely escalate to the onshore client teams/SMEs..Manage risk-performance, track progress of analysts. Responsible for training team members, setting strategies, and monitoring progress towards goals..Collaborate with different teams to build reports/dashboards on key metrics.Responsible for managing and implementing operational strategies, plans, processes to support new products/existing products..Conduct Quality Checks (QC) in a timely fashion on the output of other team members, following QC process and procedures..Will be involved in hiring and performance managementMinimum qualifications. Graduate with good domain knowledge & proven record of team handling. Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Expert in Financial Crimes (FCRM). Should have hands-on experience in managing AML, KYC or Fraud investigation teams. Clear understanding of financial risk and dealing with major Financial Institutions, PSP, and other payments providers, etc. preferably in reputable financial services organizations/Fintechs.. Demonstrate flexibility to work under 24.7 working environment. Ability to work independently and in a group setting. Manage conflict and create positive work environment. Liaison between team members and management.. Basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRAPreferred Qualifications/Skills. Clear understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance.. Fluent in English, reading, and writing.. Knowledge of Salesforce, Zendesk, Lexis Nexis, Actimize, will be a plus.. Knowledge of Correspondent Banking & PSP products, transaction types/flows, and financial crime risks.. Knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA. Professional certification for Correspondent Banking (CAMS, CFE, ICA, or equivalent) preferredWhy join Genpact.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.