Business Analyst - Customer Experience

As a Bengaluru based meat and seafood company, founded in 2015 by our foodie founders Abhay Hanjura and Vivek Gupta, Licious takes pride in being India's most successful D2C food-tech brand. Operating in 20 cities across the country, we have delighted over 32 lac customers with our de-licious fresh meat and seafood. If you believe you have the potential to be the magic ingredient in our recipe, we welcome you to read further. In this role, you will be responsible for: - Advanced Data Analysis & Reporting: Proficiency in SQL and Python to query, transform, and analyze large datasets. Develop dashboards and visualizations using tools like Power BI, Excel, or similar platforms to track customer journeys, order trends, and operational KPIs. Build predictive models and automate recurring analyses for proactive decision-making. - Operational Insights & Automation: Understanding of supply chain, logistics, and order fulfillment processes. Identify operational inefficiencies and implement automation through alert systems, anomaly detection scripts, and escalation mechanisms to reduce latency and risk in real time. - Problem-Solving & Incident Resolution: Identify root causes behind operational challenges using data. Provide swift, data-backed solutions during high-pressure scenarios and recommend strategic interventions for long-term performance improvement. - Customer Experience Strategy: Analyze customer behavior, satisfaction drivers, and retention metrics. Utilize data to craft and evaluate engagement strategies, service-level improvements, and communication frameworks tailored to various customer personas. - Cross-Functional Collaboration: Collaborate with Tech, Logistics, Operations, and Support teams to drive initiatives forward. Facilitate stakeholder discussions, prioritize action items, and ensure seamless execution of CX improvement plans across business units. Ideal candidates will have: - B.Tech/M.Tech/M.S in Business, Computer Science, Engineering, or a related field. MBA/PGDM or advanced degree in a relevant stream. - Proficiency in SQL and Python with the ability to write optimized queries and build automation scripts for data processing and reporting. - Hands-on experience with data visualization tools such as Power BI, Tableau, Looker, or similar platforms for effective presentation of insights to non-technical stakeholders. - Excellent communication skills to convey complex data findings in a simple, business-friendly language. - Self-starter with a problem-solving mindset and the ability to manage multiple priorities under tight deadlines.,