Business Analyst

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.The Business Analyst role will be focused on partnering with our Service work streams. The BA is responsible for clarifying business problems, articulating gaps, and translating them into actionable requirements that guide solution development. The BA will ensure business needs are accurately captured, validated, and advanced through the development lifecycle via cross-functional collaboration. The BA will serve as a crucial translator, helping IT teams understand and act on business needs, while enabling business leaders to recognize how technology can elevate their teams.

Key Responsibilities

• Understand your assigned business area's processes, goals, and strategies deeply.
• Partner with business stakeholders to clarify and articulate problem statements, gaps, and desired outcomes.
• Conduct stakeholder interviews, workshops, and process mapping to elicit and document business requirements.
• Translate business needs into clear, actionable user stories, functional specifications, wireframes, and acceptance criteria.
• Collaborate with Scrum Team members to ensure delivered solutions align with business requirements and user expectations.
• Support production support by clarifying business needs and process when needed.
• Support QA by clarifying requirements and edge cases when asked.
• Lead UAT coordination by testing the happy path, staging upstream data when required, and partnering with business stakeholders to design test cases for complex scenarios.
• Maintain business alignment and stakeholder engagement throughout the development lifecycle.
• Support change management and post-deployment validation.
• Continuously assess solution effectiveness and recommend enhancements.
• Maintain key process maps and documentation for reference across the IT Team.
  

Success Measures

• Business problems are clearly defined and traceable to delivered solutions.
• Requirements are complete, testable, and aligned with business priorities.
• Stakeholders report high satisfaction with communication, collaboration, and outcomes.
• UAT is executed smoothly with minimal rework or missed expectations.
• Solutions are adopted successfully and deliver measurable business value.
• Continuous improvement opportunities are identified and acted upon.
  

What We're Looking For:
12:30PM - 930PM IST Working HoursBachelor's degree in business administration, Information Systems, Computer Science, or related field.2+ years of experience in Salesforce.com technologies with a strong understanding of Salesforce.com implementation and customization.Proven expertise in gathering and analyzing business requirements, creating user stories, and managing product backlogs.Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.Strong analytical mindset with exceptional problem-solving abilities and attention to detail.Ability to thrive in a fast-paced environment and manage multiple projects concurrently.Self-motivated with a proactive attitude and ability to work independently as well as part of a team.Preferred Qualifications:Relevant certifications such as Salesforce Certified Administrator or Salesforce Certified Business Analyst.Experience with ERP, ASP.NET Applications, JIRA, and WMS would be advantageous.