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Business Advisory Analyst

Business Advisory Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

3 - 8 years

7 - 11 Lacs

bengaluru

Posted:Just now| Platform:

Apply

Skills Required

google sheets cloud tableau communicate operations complaint management quantitative analysis sql banking customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Banking Services - Core Banking

Designation: Business Advisory Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 yrs
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? responsible for collecting, analyzing, and reporting complaint data for the purposes of monitoring the customer complaint management program. You'll use your product knowledge and analytic skills to effectively track and communicate the customer experience and friction points to the senior leadership.Will craft well-written summaries of the results of data analyses in written reports, perform quantitative analysis of collected data, make recommendations, and perform follow-up inquiries/work.

What are we looking for?

Banking, Financial Services

Written and verbal communication- Interpret data and author reporting of complaint metrics, trends, and themes to inform leadership and relevant stakeholders of the health of the complaint management program- Identify through reporting and analysis key insights, customer friction points, and process gaps to drive positive change- Develop robust, timely reporting to inform gaps and opportunities within the organization- Responsible for creating guidelines and maintaining guideline documents for data monitoring activities- Develops and maintains documentation of data definitions, sources, and relationships, including data dictionaries, and other documentation describing what/how/where/why data is stored, and how to access the data- Prepare tracking metrics and performance presentations with visualization for senior management and various forums-Work as a liaison with process owners to ensure they are informed on complaints impacting their respective areas and to drive resolution accountability-Provide effective follow-up with business partners to gather and report their progress to improve complaints within their ownership

Fraud Risk Management- 3+ years experience in reporting and analytics; a strong ability to analyze data to identify actionable insights formulated in compelling recommendations and easy to understand reports- Experience using Excel /Google Sheets for data analysis- Ability to create and maintain Tableau dashboards; use SQL for pulling data for adhoc analysis and ongoing reporting needs- Experience in US consumer banking is preferred- Ability to use data to effectively develop executive-level presentations

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Business Advisory Analyst