Bulk MNC's Hiring For International Voice/Chat/Blended Process

0 - 5 years

3 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for dynamic and customer-focused individuals to join our International Voice/Blended/Chat process team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities

:
  • Handle inbound/outbound calls, emails, and chats professionally.
  • Assist customers with their queries, complaints, and requests in a timely manner.
  • Maintain accurate records of customer interactions and follow up when necessary.
  • Meet and exceed customer service quality and productivity standards.
  • Work in rotational shifts and adhere to company policies.

Requirements

:
  • Excellent verbal and written communication skills in English.
  • Prior experience in international voice, blended, or chat process preferred.
  • Ability to work in a fast-paced environment and handle pressure.
  • Strong problem-solving and interpersonal skills.
  • Willingness to work rotational shifts and offs.

Perks & Benefits:

  • Competitive salary with attractive incentives.
  • Growth opportunities within the organization.
  • Work Schedule: 5 Days Working (Rotational Shifts)
  • Week Offs: 2 Rotational Offs
  • Transport: Both-way cabs provided
  • Incentives: Performance-based

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