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IntouchCX
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Bulk Hiring For International Voice Process - Immediate Joiner

Bulk Hiring For International Voice Process - Immediate Joiner

IntouchCX

1 - 3 years

3 - 4 Lacs

hyderabad

Posted:1 month ago| Platform:

Apply

Skills Required

international voice process us calling international voice international process us voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About IntouchCX

Handle inbound customer calls, with an emphasis on account cancellations, billing issues, and technical troubleshooting.
Re-engage users through persuasive communication and personalized retention offers.
Demonstrate deep understanding of products/services to support and educate customers.
Apply structured communication frameworks to provide efficient and empathetic resolutions.
Use cloud-based systems to manage customer interactions and document case details accurately.
Meet defined performance KPIs including:

Handle Time
Quality
Customer Satisfaction (CSAT)
Save Rate
Retention Metrics

Excellent

verbal and written communication skills

in English.
Strong interpersonal and rapport-building abilities.
Confident and persuasive communication style with a customer-first mindset.
Ability to remain calm and solution-oriented in high-pressure situations.
Comfortable using mobile platforms and troubleshooting across

Android

and

iOS

devices.
Aptitude for multitasking and prioritizing tasks in a fast-paced environment.
Attention to detail and accuracy in all aspects of work.
Openness to feedback and willingness to learn and adapt quickly.

Educational Qualifications & Experience

Minimum:

High school diploma or equivalent.
At least

6 months of experience in customer service (International voice process preferred).
Prior experience in International voice support

is a strong advantage.

Why to join Intouchcx?

Be part of a global brand that values storytelling, creativity, and innovation.
Grow your career in a supportive, collaborative environment.
Work with diverse, driven teams that make an impact every day.

Perks and benefits:-

Performance based incentives
Outstanding rewards and recognition program
PF and ESI
5 days working 2 days rotational week offs
Note: 100% Work from Office

Interested Candidates please Reach out below mentioned recruiter/Walk in to below mention location and mention top of resume recruiter name and Carry Aadhar

location:

https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9

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Bulk Hiring For International Voice Process - Immediate Joiner

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About IntouchCX

Handle inbound customer calls, with an emphasis on account cancellations, billing issues, and technical troubleshooting.

Re-engage users through persuasive communication and personalized retention offers.

Demonstrate deep understanding of products/services to support and educate customers.

Apply structured communication frameworks to provide efficient and empathetic resolutions.

Use cloud-based systems to manage customer interactions and document case details accurately.

Meet defined performance KPIs including:

Handle Time

Quality

Customer Satisfaction (CSAT)

Save Rate

Retention Metrics

Excellent

verbal and written communication skills

in English.

Strong interpersonal and rapport-building abilities.

Confident and persuasive communication style with a customer-first mindset.

Ability to remain calm and solution-oriented in high-pressure situations.

Comfortable using mobile platforms and troubleshooting across

Android

and

iOS

devices.

Aptitude for multitasking and prioritizing tasks in a fast-paced environment.

Attention to detail and accuracy in all aspects of work.

Openness to feedback and willingness to learn and adapt quickly.

Educational Qualifications & Experience

Minimum:

High school diploma or equivalent.

At least

6 months of experience in customer service (International voice process preferred).

Prior experience in International voice support

is a strong advantage.

Why to join Intouchcx?

Be part of a global brand that values storytelling, creativity, and innovation.

Grow your career in a supportive, collaborative environment.

Work with diverse, driven teams that make an impact every day.

Perks and benefits:-

Performance based incentives

Outstanding rewards and recognition program

PF and ESI

5 days working 2 days rotational week offs

Note: 100% Work from Office

Interested Candidates please Reach out below mentioned recruiter/Walk in to below mention location and mention top of resume recruiter name and Carry Aadhar

location:

https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9

More Jobs at IntouchCX