Branch Relationship Officer(BRO )

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank's strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank's customer engagement strategy across products and services.

About the Role: branch relationship officer ( Grade Assistant manager ) For Kochi Location

Key Skills:
• Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers• Regulatory Knowledge- Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements• Sales and negotiation- Ability to sell financial products and services• Attention to detail - High level of accuracy in handling cash transactions and financial documents

Key Responsibilities:
• Offering solutions and Cross selling Bank's retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)• Achieve Business budgets as assigned by the organization on a monthly basis consistently.• Generating referrals and leads of new customers for sale of bank's products.• Promoting bank's products by taking part in marketing activities and customer visits outside the branch.• Contact existing customers for bringing in more deposits and cross selling of bank's products.• Timely and accurate processing of customer transactions and requests.• Handle customer queries and provide correct solutions to ensure there are no customer complaints.• Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.• Ensure that all audit requirements of the bank are met optimum audit rating.• Complete all mandatory certifications required for the role (EUIN, SP Certification etc.)• Complete all learning activities/ trainings conducted by the bank from time to time.• Daily entry of interaction with customers in bank's CRM system.• Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time

Qualifications:

Optimal qualification for success on the job is:
• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

Role & responsibilities

Salary 4 L to 4.5 L PA

Preferred candidate profile